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booking conditions
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Roque
1 Formation of Contract
1.1 Please make contact with us to confirm availability.
A provisional booking may be made via phone or email.
1.2 A binding contract will be made between the person who makes the reservation
(you) and the owner (we).
1.3 The contract will be binding when we confirm your reservation and receive a
non refundable 50% deposit.
1.4 For bookings made within eight weeks of the holiday the full remittance is
required to form a binding contract.
1.5 If the booking form and deposit is not received within a week (or a longer
pre-agreed time) the provisional booking will no longer be valid, and the dates
may be re-advertised.
2 Authority to Sign
2.1 The person who makes the booking certifies that he or she is authorised to
agree the Booking Conditions on behalf of all persons included on the booking
form, including any substituted or added at a later date (assuming the maximum
number accommodated does not exceed the agreement).
2.2 This person must be a member of the party
occupying the property and must be aged 21 years or over. Booking will not be
accepted from parties of young people under the age of 21 years, hen or stag
groups.
2.3 We reserve the right to refuse a booking without giving any reason.
3 Payment
3.1 The balance including the security deposit must be paid eight weeks prior to
the starting date of the holiday.
3.2 Failure to pay the balance on time will constitute a cancellation.
4 Price
4.1 The prices are given in euros, £ sterling and US dollars and are for weekly
periods.
4.2 The property is let fully furnished and equipped. The price for the
property includes linen, towels, and reasonable oil, electricity and water
usage.
4.3 Prices are subject to change without notice, but will remain fixed once a
booking has been made.
5 Security Deposit
5.1 A security deposit of €100 or equivalent per property is required to
cover the cost in the event of any damages, breakages or loss caused by you or
as a result of your actions.
5.2 If a satisfactory final report is received we will return your security
deposit as soon as possible after departure, and in any case within one calendar month.
5.3 Some damages may not be immediately obvious to the owner / caretaker upon
your departure. The owner reserves the right to calculate damage noted in the
property after your departure.
5.4 Should any or all of your security deposit be retained by the owner you will be informed in detail of any charges deducted.
5.5 You are liable for the full value of damage, breakage or loss caused by
yourselves and we reserve the right to claim compensation for any costs over and
above the amount of the deposit.
6 Alterations / Cancellations by us
6.1 In this unlikely event, we will inform you as soon as possible, and, if
requested we will try and arrange an alternative accommodation of a similar type
and standard in the area.
6.2 If no alternative accommodation is available or acceptable, we will refund
all monies paid and shall be under no other liability.
7 Cancellation by you
7.1 Any cancellation by you (for whatever reason), must be in writing, on paper
or by email. The effective date of cancellation is the date we receive the
written notification.
7.2 Cancellation charges are as follows:
7.2.1 More than 8 weeks prior to arrival date: 50% deposit
7.2.2 Within 8 weeks of arrival date: 60%
7.2.3 Within 4 weeks of arrival date: 70%
7.2.4 Within 2 weeks of arrival date: 80%
7.2.5 Less than 3 days: 100%
7.3 If you secure a third party (acceptable to us), who will fulfil your booking
commitment, we may waive your cancellation charges. However we must be informed
at least a week in advance. The keys will not be released to anyone other than
the new party leader at the start of the holiday.
8 Your responsibilities
8.1 You must keep the property and all furniture, fittings, effects, facilities,
equipment and grounds in the same condition as you found them at the start of
the holiday. If you move items of furniture or fittings then you must ensure
they are replaced in their original positions before departure.
8.2 The property owners reserve the right to make deductions from the security
deposit for any unreasonable extra cleaning.
9 Number of people using the property
9.1 The maximum number of people stated (6 including infants) may not be exceeded.
9.2 We reserve the right to terminate hire without prior notice and without
refund if numbers are exceeded.
10 Access
10.1 We reserve the right for ourselves or our representative to be allowed
reasonable access to the property to carry out urgent maintenance and / or
inspection.
11 Behaviour
11.1 The person signing the booking form is responsible for the appropriate
behaviour of all members of the party.
11.2 In the unlikely case of extreme and unreasonable behaviour by any
member of the party, we or our representatives may use their absolute discretion
to ask you and the full party to vacate the property.
12 Linen
12.1 Linen (including bath towels) is included in the price.
13 Social Events and Functions
13.1 Rental prices are quoted for a private rental of the property. If you are
intending to organise a private function (e.g. a party, wedding, or other
gathering) at the property you must seek prior permission from us.
13.2 The property must not be used for any commercial purposes.
14 Security and valuables
14.1 Valuables left at the property are left at your own risk. The property
owners are not responsible for their loss, and we advise you to take appropriate
holiday insurance.
14.2 You must keep all external doors to the property locked at all
times during your absence.
14.3 Loss and theft to our property caused by you leaving the property unlocked
will be your responsibility and the value of objects removed will be kept from
your security deposit.
15 Arrival and Departure
15.1 You will not be able to come into the property before 2 pm on the start day
of your holiday, except by prior arrangement.
15.2 You must leave the property by 10 am on the day of departure.
16 Travel
16.1 The booking party is responsible for arranging transport to and from the
property.
16.2 Cars must be left in public parking areas, and we are not responsible for
any loss or damage sustained.
16.3 You are responsible for all travel documentation required by all members of
the party (e.g. passports, driving licences, vehicle registration documents,
green card, insurance, E111 etc.).
17 Information
17.1 While we make every effort to ensure that descriptions are accurate, we do
not accept responsibility for errors contained therein or the results thereof.
In signing that you accept these conditions you accept any minor differences
between the photographs / texts used and the actual property that may arise.
17.2 The owners reserve the right to make modifications to the property
specification that are considered necessary in light of operating requirements.
In the interest of continual improvement the owners reserve the right to alter
furniture, fittings, amenities, facilities, or any part of any activities,
either advertised or previously available, without prior notice.
18 Pets
18.1 Pets are allowed only with prior consultation.
19 Complaints
19.1 In the event that you are disappointed with any aspect of your holiday
accommodation, please call and let us know and we will try to rectify the issue.
19.2 Please do not wait until the end of your holiday to make a complaint, as
this does not give us the chance to resolve it.
19.3 If the problem was not resolved to your reasonable satisfaction, you should
put your comments to us in writing within 7 days of your return.
20 Liability of the Property Owners
20.1 We are not responsible for any loss, theft or injury except in case of
proven negligence on our part.
20.2 We are not responsible for any loss, breach or delay due to any cause
beyond our reasonable control including, though not limited to acts of God,
explosion, tempest, fire or accident, war or threat of war, civil disturbances,
acts, restrictions, regulations, bye-laws, or measures of any kind on the part
of the government or local authority, strikes, lock-outs, or other industrial
actions or disputes or adverse weather conditions. In any case we shall be
entitled to treat the contract as discharged.
20.3 In the event of discharge of our liability shall be limited to the return
of the sums paid to us, less an administrative charge of £25 to
cover our reasonable expenses.
20.4 We cannot be held responsible for the breakdown of mechanical equipment
such as pumps or boilers, nor for the failure of public utilities such as water,
gas and electricity.
20.5 We cannot be held responsible for noise or disturbance originating beyond
the boundaries of the property or which is beyond our control.
20.6 We cannot accept responsibility for events out of our control such as bad
weather, delays caused by carrier companies, breakdown of domestic equipment.
20.7 Local wildlife is included in the price and is not optional.
21 Legal
This contract shall be governed and construed in accordance with the Law of England and Wales and the English Courts alone shall have jurisdiction in any dispute.
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